Privacy Policy

1. What Information Do We Collect?

We may collect the following types of personal information:

Name, phone number, and email address

Pickup and delivery addresses

Payment information (handled securely via third-party processors)

Booking details and service preferences

Communication records (emails, quote forms, or phone messages)

Website usage data (e.g. IP address, browser type, time of visit)

 

2. How Do We Collect Information?

We collect information in several ways:

When you fill out forms on our website (e.g. booking requests or quote forms)

When you contact us via email, phone, or social media

When you make a booking or purchase a service

Automatically through cookies and analytics tools while browsing our site

 

3. Why Do We Collect Your Information?

We collect this information to:

Provide and manage our transport and logistics services

Process bookings and payments

Communicate with you regarding your booking

Improve website performance and customer experience

Comply with legal and tax obligations

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4. How Do We Store and Protect Your Information?

Your data is stored securely using encrypted platforms and reputable third-party service providers. We take reasonable precautions to prevent loss, misuse, unauthorised access, disclosure, or modification of your personal information.

 

5. How Do We Share or Disclose Information?

We do not sell your information. We may share your data with trusted third-party providers only when required to:

Process payments

Deliver or coordinate services

Comply with legal requirements or respond to lawful requests

All third-party services used (e.g email platforms) are required to protect your information according to their own privacy policies.

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6. Communication With You

We may contact you via email, SMS, or phone to:

Confirm bookings or pickups

Send invoices or receipts

Follow up on quotes

Provide important service updates

You can request to opt-out of non-essential communication at any time by contacting us.

 

7. Do We Collect Information from Minors?

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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8. Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated “Effective Date.” Continued use of our website or services indicates acceptance of the revised policy.

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If you have questions or concerns about your privacy or our data handling practices, please contact:

info@exclusivelogistics.com.au
📍 Newcastle, NSW, Australia

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